Attendant & Evaluation Dashboards
Real-time unit attendance monitoring, monthly KPI evaluation algorithms, ticket resolution analytics, and automated DOCX/Excel parsing.
System Architecture & Overview
A specialized technical management intelligence suite providing organizational visibility into staff attendance metrics, monthly performance scorecards, and helpdesk SLA ticketing.
Key Engineering Features
- Automated Persian DOCX Ingestion: Custom parsing pipeline extracting data from unstructured Persian Word (
.docx) reports and biometric hardware time-clocks, converting them into structured, uncorrupted Excel workbooks and relational database rows. - KPI Evaluation Engine: Algorithmic calculation of monthly departmental performance indexes, attendance compliance rates, and trend projections over historical quarters.
- Helpdesk Lifecycle Metrics: Real-time ticketing dashboards tracking average time to resolution (MTTR), technician load heatmaps, and priority escalation workflows.
- Reporting & Visualizations: Dynamic data charts powered by Chart.js / ECharts with one-click export to PDF and cleanly formatted Excel files.
Tech Stack
Python FastAPI Pandas openpyxl python-docx React Docker ECharts